General FAQ

Q. I didn't receive my password. What should I do?

A. Each member receives a welcome email after joining that includes his password. If you did not receive the welcome email, then we were not able to deliver email to the email address you used when signing-up. Your email address is either: 1) invalid (misspelled or no longer active), 2) full (too much mail), or 3) we are being blocked from delivering email to you due to your mail preference settings.

Please check your mailbox and mail settings and make any necessary adjustments. AOL and Hotmail users: please be sure to turn off your mail blocking features. Then, send an email to customerservice@harcdcoregaysexxx.com from a valid email account so that we can send you your password - always include your username in your email.

If you don't hear back from us within 24 hours, we were not able to deliver mail to your email address. If this is the case, you will need to send us an email from a different, valid email address so that we can reach you. Be sure to include the e-mail address you signed up and your subscription ID so we can look up your account.

Q. I couldn't login successfully. What should I do?

A. To login, just go to www.hardcoregaysexxxcom and click on the Member Login button. Enter the username and password we sent you in your Welcome email (or the password you are using if you changed it. Be sure that you are spelling your username and password correctly. Usernames and passwords are not case sensitive.

If your username and password are correct, the most likely cause of the problem is your cookie settings or you are trying to access our site from a computer that is behind a firewall. Your browser cookie settings need to be enabled, or set to 'accept all' cookies, otherwise you will have limited access to the site. Here's how to check and adjust your cookie settings:

Personal Firewall

If you have a personal (software) firewall running such as Zone Alarm or Norton Internet Security, it may prevent you from logging in properly. These programs block session cookies by default. Check the documentation for your particular software to update your settings.

Checking /Adjusting Your Browser’s Cookie Settings

AOL Users: Select the 'Settings' menu and then choose 'Preferences'. Next click on 'Internet Properties (www). Then, select the 'Security Tab'. Next, click on the 'Custom Level' button. In the Settings list, scroll down until you see the work Cookies. Click the button next to the word 'Enable', then click OK. You should restart your computer so that these new settings will go into effect.

If you continue to have difficulty, please send an email to help@hardcoregaysexxx.com. Indicate the specific problem that you are having (provide as much detail as possible) and what you were doing at the time the problem occurred. Also include information regarding your operating system and version, and browser type and version, and indicate if your computer is behind a firewall. Always include your username. We will reply to you as soon as possible.

Internet Explorer Users: For IE versions 5.0 and below, open the control panel and then open up 'Internet Options'. Then click on the 'Security Tab'. Next, click on the 'Custom Level' button. Check to make sure that the two entries involving cookies are set to enabled. If they are not, enable them. For IE 6.0 users, from the 'Tools Menu', select 'Internet Options'. Next, click on the 'Privacy Tab'. Your settings should be set on 'Medium'.

If after restarting your computer you are still not able to access our site as a member, you should do the following: Select Tools, Internet Options, Privacy Tab then click on the Web Sites 'Edit' button (to override cookie handling for individual Websites). Enter the following address into the text box: www.hardcoregaysexxx.com and click on the allow button. Then restart your computer.

Netscape Users: From the 'Edit' menu, select 'Preferences'. Next, Click on the category called 'Advanced'. In the cookies area, be sure that your cookies settings are set a 'Accept all cookies'. If not, select the button to the left of 'Accept all cookies' and then click OK.

If you continue to have difficulty, please send an email to help@hardcoregaysexxx.com. Indicate the specific problem that you are having (provide as much detail as possible) and what you were doing at the time the problem occurred. Also include information regarding your operating system and version, and browser type and version, and indicate if your computer is behind a firewall. Always include your username. We will reply to you as soon as possible.

Q. How do I change my login name?

A. Select the change my login name link from the your account page. Enter your new login and click on update my login button. This will automatically update unless the login is already in use, then you will be prompted to select a different login name.

Q. How do I change my password?

A. Select the change my password link from the your account page. Enter your new password and click on submit Password Changes button.

Q. How do I change my email address?

A. Just select the change my email address from the your account page. Enter your new email address and click on update Email Address button. All email will be sent to your new address after making this change. Please be sure that you are using a valid email address, otherwise, we won't be able to send you email!

Q. How do I cancel or delete my account?

A. You may cancel your account by clicking on the 'Cancel Your Account' link on the 'Your Account' page. Your account will still continue to be in our system, however, in the event that you wish to re-activate it in the future

Q. I'm using WebTV and having difficulty accessing the site?

A. Generally, we do not recommend that you use Webtv to access our site given that is has limited javascript capabilities and our site is javascript intensive.

Q. Who should I contact if I'm still having problems accessing the site?

A. First, refer to the other 'Frequently Asked Questions’. If you continue to have problems accessing or using the site, please contact us immediately at help@hardcoregaysexxx.com and we will assist you.

Information You Must Provide Us:
Indicate the specific problem that you are having (provide as much detail as possible) and what you were doing at the time the problem occurred. Also include information regarding your operating system and version, and browser type and version, and indicate if your computer is behind a firewall. Also, please be sure that your browser's cookie settings are enabled and that you are accepting all cookies. Always include your username. We will reply to you as soon as possible.

Q. How old do you have to be to watch the movies?

A. You must be 18 years of age to watch the movies. You may not allow any minor to view any of the materials or images found by accessing this site. By ordering, you are releasing and discharging the providers, owners, and creators of this site from any and all liability that might arise. You must understand and acknowledge that you may be in violation of local and federal laws if you breach any of these terms and conditions.

Q. What is the difference between download and streaming?

A. The difference between downloading a movie and streaming is simple; streaming allows users to watch a movie in real time with a buffering period. Viewers are limited by the speed of their connection and network congestion. Downloaded movies reside locally on the end users PC, therefore not encountering the same limitations as streaming.

Billing FAQ

Q. What different pay Membership plans are available?

A. The following pay memberships are available:

$9.95 for a 10 day membership
$14.95 for a 30 day membership that is automatically re-billed every 30 days
$19.95 for a 30 day membership - 1 time payment
$49.85 for a 90 day membership - 1 time payment


We accept credit cards, online checks and money orders - all payments are processed over secure servers and discreetly billed as ccBill.com – H.C. Digital Media.

Q. Who do you use to process the payments?

A. ccBill, one of the internet's leading and most trusted payment processing companies, processes all our transactions.

Q. Are transactions processed over secure, encrypted servers?

A. Yes. All transactions are processed over secure and encrypted servers to ensure your information is protected.

Q. What payment options are available?

A. Several payment options are available, including: Credit Card, Online Check and Money Orders.

Q. How will the charge appear on my credit card or check statement

A. The charge will be discretely billed to your credit card asccBill.com – H.C. Digital Media to ensure your privacy. There will be NO reference to HardcoreGaySexxx.com on your statement.

Q. What if I don't have a credit card or checking account?

A. No problem. We offer convenient payment through Money Orders.

Q. What if I have a question about the amount charged to my credit card?

A. For all billing questions regarding payments or charges, you should contact ccBill, our primary billing company.

Toll Free ccBill Phone Number: 1-888-596-9279

ccBill Email Address: consumersupport@ccbill.com

If ccBill are not able to resolve your issue to your satisfaction, please email us at billing@hardcoregaysexxx.com indicate the nature of the problem, include your username, subscription ID and email address, and we will assist you. If you have a copy of the ccBill receipt, please attach that as well.

Q. My credit card or checking account was charged yet I still don't have access?

A. Although your payment was most likely processed, your information was not transmitted from our billing company into our system. We will need to activate the account for you in our system.

Please email us at billing@hardcoregaysexxx.com indicate the nature of the problem, include your login and email address, and subscription ID - we will manually activate your account for you.

Q. How do I cancel my pay account?

A. To cancel your account, click on the 'Delete Your Account' button on the 'Your Account' page. Your account will be inactivated. Member's with Automatically renewing memberships will NOT be re-billed at the end of their 30 day billing cycle.

Q. What types of payment do you accept?

A. We accept credit cards (Visa & Mastercard), online checks and money orders. All payments are processed over secure and encrypted servers and discreetly billed as ccBill.com-H.C. Digital Media to ensure your privacy.

Q. I am having trouble making a payment, can you help me?

A. Please try making another payment after reading the following trouble shooting information. If you continue to have trouble, we recommend that you try making a payment using a different credit card or payment option, like online checks.

Here are some of the most common causes of billing problems:

1) you are not typing in your information correctly 2) your address does not match the billing address for the credit card or checking account 3) you are not typing in the 3 digit card id # on the back of the card in the space provided 4) you are not using a Visa or Mastercard 5) you are using AMEX - American Express will not work because they do not process transactions for adult sites 6) you are using a debit card - debit cards are not accepted by our billing companies 7) you do not have sufficient funds in your account

If you continue to have trouble, we suggest that you try making a payment with a different credit card or payment option, like online checks. You may also contact us at billing@hardcoregaysexxx.com for assistance.

You can also contact ccBill.com directly and they may be able to determine why the payment is not going through. ccBill can be reached 24/7 at:

ccBill toll free: 888-596-9279

Q. How do I reactivate my pay account after I have canceled it?

A. To reactivate your account after it has been cancelled, or to get access to the remaining time left on your membership after cancellation, please email us at billing@hardcoregaysexxx.com and we will reactivate the account for you.

Q. How do I change my credit card number and billing information?

A. Currently the only way for recurring subscribers to change their credit card is to cancel the existing billing on HardcoreGaySexxx.com - you will the have paid access to the site through the remainder of your paid period. After your membership expires, you will be prompted to make a new payment or you can make a payment at any time from the “Make a Payment” link on the My Account page.

Members with one time memberships can change their billing information the next time they upgrade their account.

Playing Movies and Streaming Video FAQ

Q. Why is my account locked?

A. This message is unique to Realplayer and happens often on Mac OS X. To correct the issue set the player to use HTTP protocol for streaming video:

1. Realplayer menu (Tools menu for PC) - Preferences
2. Transport (Network Transports for PC) left side - Check manual configuration
3. Click button (2 buttons for PC) - Uncheck all except HTTP
4. Click OK and close Realplayer
5. The movie should play normally

Q. Why do I get "Server Busy" or "Network Error"?

A. We have multiple servers, so in the event that one server is actually busy it will not affect every movie. If you have a personal firewall, make sure that it is configured properly. AOL users may get this error message with Realplayer. The following steps will make the file play normally.

1. Right click streaming link
2. Choose “Save Target As”
3. Save to a location where you can find it easily
4. Open file after Download

Q. Why does the video take so long to load?

A. To correct the issue set the player to use HTTP protocol for streaming video:

1. Realplayer menu (Tools menu for PC) -> Preferences
2. Transport (Network Transports for PC) left side -> Check manual configuration
3. Click button (2 buttons for PC) -> Uncheck all except HTTP
4. Click OK and close Realplayer

Q. Why do I get "Server Busy" or "Network Error" in Windows Media Player?

A. You can correct this by using HTTP protocol.

1. Tools menu --> Options
2. Network tab
3. Uncheck Multicast, UDP, and TCP
4. Click OK
5. Movies will play normally

Q. Who does Windows Media Player say "Cannot connect to the internet"?

A. Sometimes Windows Media Player doesn't detect a permanent Internet connection.

1. Tools menu > options
2. Player tab > Check "Connect to the Internet"

The option is not present on WMP v8. Upgrade to v9 or later if possible. A workaround is described at Microsoft's website.

Q. Why do I get "General Error"?

A. If all else fails, try using the other video player. Use the sample clip to determine which player works best on your system.

Q. Why is the picture blurry or still?

A. A low bit rate stream will not be as clear as a high bandwidth stream. In the extreme case, a very low bandwidth setting (28.8k) can cause the user to only receive audio. Make sure that the player bandwidth settings are appropriate and the user is selecting the correct stream bit rate.

Windows Media Player
1. Tools menu --> Options
2. Performance tab --> Choose connection speed 768kbps (56k for dial-up)

Q. Why does the video get worse and stop after a short time?

A. Using Realplayer, a video will play normally for a short period of time before becoming unwatchable. This usually occurs on Windows XP, but may occasionally happen with other Windows operating systems. (we recommend using Windows Media Player for best results.)

Solution: Disable overlays

1. Open Realplayer
2. Tools menu - Preferences
3. Hardware (left side) - Video Card compatibility slider - middle position

Q. Why is the video blank?

A. Solution: Disable overlays

1. Open Realplayer
2. Tools menu --> Preferences
3. Hardware (left side) --> Move Video Card compatibility slider --> middle position

Q. Why doesn't Realplayer launch in OSX

A. Sometimes QuickTime or Graphic Converter will launch when attempting to play a movie. You will need to associate these files with Realplayer:

1. Download the file
2. Locate it in Finder
3. Control-click the icon and choose “Get Info”
4. Expand the “Open With” section
5. Choose Realplayer as the associated application
6. Click the “Change All” button

Q. Why do I have no video in Windows Media Player?

A. Our videos are for Windows Media Player 9. They will play in earlier versions but without the video codec, only the sound can be heard. We recommend upgrading to Windows Media Player v9 or later.

Q. Why does my player quit in the middle of viewing?

A. If all else fails try the other player application (we recommend Windows Media Player for best results.)

Privacy FAQ

Q. Do you share or sell my information or email addresses to outside parties?

A. NO! We have a very strict privacy policy and would never sell or share your information.